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Billing Specialist

Austin, TX 78759

Posted: 04/16/2019 Employment Type: Contract Type of Position: Accounting & Finance Job Number: 2569

Billing Specialist

HireBetter is seeking an experienced Billing Specialist to join our clients Billing Team! In this position, you’ re responsible for preparing accurate customer invoices, credit memos and processing cancellations/terminations. The position requires the ability to interpret orders and convert data into accurate invoices for customers. You’ ll interact heavily with customers, Sales, Collections, Accounting and other internal customers.

Responsibilities:
  • Accurately & efficiently enter billings timely that are received through a work queue 
  • Partner with the Order Management team to ensure proper customer billings
  • Process requests for address changes, billing account changes, account terminations, and all other invoice related activities
  • Review and validate that invoices are processed and entered timely into client web portals, as needed
  • Research and identify root cause of billing issue, adjustments and other billing related issues
  • Provide excellent customer service skills to both external and internal customers
  • Ensure compliance with control objectives
  • Maintain documentation of billing policies, procedures, methods, and guidelines
  • Partner with collections to ensure timely receipt of payments

Qualifications/Requirements:
  • Bachelor’ s degree in accounting, finance, or a related field preferred or 5+ years billing experience
  • Experience with software contracts for a large SaaS customer base preferred
  • Proficiency with NetSuite and Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Excellent organizational, analytical and problem-solving skills
  • Ability to operate independently and prioritize work in a fast-paced environment.
  • Ability to work and interact effectively in a team environment
  • Ability to translate and analyze data into value-added reports

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