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Customer Service Representative

Austin, TX 78704

Posted: 12/07/2018 Employment Type: Direct Hire Type of Position: Operations Job Number: 2303

The Role:   Customer Service Representative/Appointment Setter

Location: Austin, Texas

The Company:

HireBetter has been retained to identify Customer Service Representatives to add to their growing team.  Our client is a progressive, high tech, high touch company that offers technology and integration solutions for their clients by setting appointments to increase sales.  Our client offers a relaxed, business casual environment that offers opportunity for professional growth and access to upper management. 

Responsibilities: 
  • Make outbound calls to prospective customers using a provided list
  • Document calls and meetings in database  
  • Master call script within a specified time-frames.  
  • Communicate with Supervisor regarding calls and sales meetings
  • Manages inbound calls and requests
  • Contributes to team effort accomplishing goals and targets
  • Uses discretion with all communication: verbal and written when talking with customers or leaving messages
  • Timely follow up with potential leads
  • Provide accurate information to potential customers
  • Participates in daily huddles and weekly sales meetings
  • Adheres to company policies and procedures

 

Qualifications:
  • Possess excellent communication and interpersonal skills in communicating as the first contact to our clients 
  • Excellent writing, grammar and data entry abilities
  • Present a professional demeanor at all times in communication with customers
  • Possess a strong work ethic, excellent organizational skills and self-motivation 
  • Must be proficient in MS Windows
  • Ability to work a flexible schedule
  • High school diploma

To Apply

Interested candidates should apply through the HireBetter website at jobs.hirebetter.com. Qualified applicants will be responded to as quickly as possible.


Please note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship for a visa now or in the future. 

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