VP Customer Success

Austin, Texas | Direct Hire

Post Date: 07/14/2017 Job ID: 1313 Industry: Operations

The Role:  VP of Customer Success

Location:  Austin, TX or Houston, TX

The Company

HireBetter represents a data analytics software startup company in Austin, TX.

The Role

Vice President of Customer Success will manage a team of customer service technicians to ensure an outstanding end-to-end customer experience. This will be a hands-on position which will require a lot of personal time and attention with Global Fortune 1000 customers and outstanding relationship and account management skills. The position will be responsible for expansion of company’ s offerings into new customers and extending/expanding the working relationships with existing customers. The Vice President of Customer Success will report directly to the CEO but will work closely with his/her peers and subordinates.

Responsibilities
  • Maintain client retention and expand current clients
  • Serve as a member of the leadership team and will work with the CEO to create and implement a process for client success
  • Become intimately familiar with all customer accounts, assess the current state of each of the relationships and develop a go-forward plan, including correcting for negative interactions
  • Build and grow a customer service team, including account managers and technicians
  • The position may require up to 40% travel, both domestic (primary) and international

Qualifications
  • 5+ years of relevant experience is required
  • A proven track record of delivering customer success and customer satisfaction
  • Experience expanding existing customer relationships, including expansion into additional departments, up-selling/cross-selling other company products/services or extension of current contracts into multi-year, recurring revenue contracts
  • Experience managing customers and cultivating human relationships with various stakeholders to increase revenue and ensure customer and company success

To Apply

Interested candidates should apply through the HireBetter website at jobs.hirebetter.com. Qualified applicants will be responded to as quickly as possible.


Please note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship for a visa now or in the future.

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