Temp to Perm Warranty/Product Support

Austin, Texas | Contract

Post Date: 07/11/2017 Job ID: 1383 Industry: Operations
The Role:  Contract Customer Support Representative
Location: Austin, TX

We are currently searching for a Contract Customer Support Representative  to work on a contract basis with a possibility for a perm role with of one our clients.  The Contract Customer Support Representative  will be a talented individual with a customer service / technical support background who can thrive in a fast-paced warranty service call center. The Contract Customer Support Representative  will also be empathetic, patient, friendly, have strong problem-solving skills, an attention to detail, and a strong work ethic.  The candidate must be comfortable in a non-scripted setting and able to quickly think on their feet to provide the best solution for the customer and company.  The Contract Customer Support Representative  will be hired as a 1099 Contractor, and be based on a standard work schedule (40 hours a week) for the length of the contract.  No travel is expected outside of the Austin area. 

Responsibilities:
  • A passion to provide the best customer service experience to sometimes dissatisfied customers.
  • Provide expedient and friendly service to customers by answering pre-sales & post-sales product questions, diagnosing & troubleshooting problems, and providing warranty support via phone, chat and email
  • Ability to remain calm and handle stressful situations
  • Desire to learn various products and how they work
  • Multi-task calls, chats and emails
  • Demonstrate teamwork by supporting team initiatives 
  • Support projects and other duties as required

Qualifications:
  • High school diploma; some college preferred
  • At least 3 years of experience in technical support with a strong customer service background
  • Excellent phone skills with the ability to quickly establish rapport with the customer
  • Strong organizational and follow– through skills
  • Think quickly on your feet with strong problem solving skills
  • Ability to efficiently determine the customer’ s issue and resolve it
  • Ability to type 35 wpm and write clear customer-facing emails
  • Computer literate with the ability to learn customer service software applications
  • Consistent positive attitude and friendly demeanor
  • Strong written and oral communication skills
  • Must be able to multi-task and work in a fast-paced, high-volume work environment

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